Hooz Hosting

Our Philosophy:

Each of our unique customers receive complete technical documentation on all configurations, dependencies and procedures. We support many configurations and can quickly familiarize ourselves with large or small environments. Our job is to ensure that you have the knowledge to properly make planned decisions and to provide the information that will assist you in the event of an unplanned decision. This improves risk assessment and prevents unnecessary downtime. This philosophy helps us to help you.

Our customers get the highest quality of service in the industry. Most requests are simple in nature and can be facilitated by filing the proper type of request. We call these bugs. There may not be a particular problem associated with these requests, however, they are bugging you until they are completed. We have a user-friendly interface for filing these types of requests. You set the priority according to your business needs. Once a request is filled it goes into our support queue. All priority 1 requests automatically page the on-call admin and you will receive a call within 15 minutes. This allows us to clarify the request.

If you feel that a phone call is easier than email or our bug system, our customers receive a phone number for the on-call admin. This is a cell phone that is rotated between our engineers. Call us anytime we are here to assist you.

Thank you for your interest.

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